Terms and Conditions

Effective Date: June 17, 2026

Welcome to Novique ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, purchases made through our Shopify store, and your relationship with Novique.

By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Our Store

Novique sells home goods and related products through our online Shopify store. We reserve the right to update product information, pricing, availability, and these Terms at any time without prior notice.

2. Online Store Eligibility

By using our website, you represent that:

• You are at least 18 years old, or you have permission from a parent or legal guardian to use our services;

• All information you provide during checkout is accurate and complete;

• You will not use our website for unlawful purposes.

3. Product Information

We make reasonable efforts to display product descriptions, images, measurements, and colors accurately. However:

• Colors may vary depending on your device screen;

• Minor variations in materials, finishes, textures, or appearance may occur;

• We do not guarantee that product descriptions are completely error-free.

If a product description contains an error, we reserve the right to correct the information and notify customers before fulfilling an order.

4. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including:

• Product availability issues;

• Suspected fraud or unauthorized transactions;

• Incorrect pricing or product information;

• Shipping restrictions.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

5. Pricing and Sales Tax

All prices are listed in U.S. dollars unless otherwise stated.

Applicable sales taxes will be calculated and collected at checkout when required by law. Florida imposes sales tax on qualifying retail sales of tangible personal property, including many home goods products.

You are responsible for providing accurate shipping and billing information necessary to properly calculate taxes and complete your purchase.

6. Payment Terms

We accept payment methods made available through our Shopify checkout.

By submitting payment information, you represent that:

• You are authorized to use the payment method;

• The information provided is accurate;

• You authorize us to charge the total purchase amount, including applicable taxes and shipping fees.

7. Shipping Policy

Orders are processed within 2-5 business days.

Estimated delivery times are provided for convenience and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers;

• Weather conditions;

• Natural disasters;

• Incorrect customer-provided addresses;

• Events outside of our reasonable control.

Customers are responsible for ensuring shipping information is correct before completing checkout.

8. Returns, Exchanges, and Refunds

If an item is damaged during shipping, we will take responsibility and work with you to resolve the issue. Customers must contact us within 3 days of delivery and provide photos and details of the damage.

Damage that occurs after delivery due to customer handling, misuse, improper assembly, storage, or other actions after receipt of the product is the customer's responsibility and may not qualify for a refund, replacement, or exchange.

Customers may request a return within 5 days of receiving their order.

To qualify for a return:

• Items must be unused;

• Items must be in original packaging;

• Proof of purchase is required.

The following items may not be eligible for return:

• Final sale items;

• Clearance items;

• Customized or personalized products;

• Items damaged due to customer misuse.

Refunds will be issued after inspection and approval. Shipping fees are non-refundable.

Florida law does not generally require retailers to accept returns, but stores that do not offer refunds or exchanges must properly disclose that policy to customers.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

Please include:

• Order number;

• Photos of the item;

• Description of the issue.

We will review the request and determine an appropriate resolution.

10. Prohibited Uses

You agree not to:

• Use our website for unlawful purposes;

• Attempt to interfere with website security;

• Copy, reproduce, or exploit our content without permission;

• Submit fraudulent orders or payment information.

11. Intellectual Property

All website content, including logos, designs, images, product descriptions, and branding, belongs to Novique unless otherwise stated.

You may not use our intellectual property without written permission.

12. Limitation of Liability

To the maximum extent permitted by Florida law, Novique shall not be responsible for indirect, incidental, or consequential damages arising from:

• Use of our website;

• Product use;

• Shipping delays;

• Third-party services.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

13. Disclaimer

Products are provided "as available" and "as is" except where warranties are required by law.

We do not guarantee:

• Continuous website availability;

• Error-free operation;

• That products will meet every individual preference or expectation.

14. Third-Party Services

Our store may use third-party providers including Shopify, payment processors, and shipping companies.

Your use of those services may also be subject to their separate terms and privacy policies.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

16. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict-of-law principles.

Any disputes arising from these Terms shall be handled in the appropriate courts located in Florida unless otherwise required by law.

17. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated Terms.

18. Contact Information

Questions about these Terms may be sent to:

Novique
Email: noviquehome@gmail.com
Address: Jacksonville FL, 32220

By purchasing from Novique, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.